Hello, my name is Jordan Philyaw. I’m a San Diego based web developer.
I graduated from San Diego State University in 2012 with a degree in Marketing. After college I joined GoFundMe as a Customer Happiness Agent, delivering empathetic customer support via email. At the time, the company had a 5-minute response time guarantee, so the work was incredibly fast-paced. I was promoted to Customer Happiness Lead, where I managed a team of agents. Outside of my core duties of mentoring my agents and helping customers, I became the go-to person to handle our complex scheduling needs to achieve a 5-minute response time with a small team. This, in addition to my knack for data analysis, led to my promotion to Operations Lead.
I’ve influenced the direction of both the product and internal tools by providing engineers and product managers with quantified and prioritized lists. I use SQL and Looker (a data visualization/business intelligence platform) to create reporting on the questions customers write in about, business metrics, and agent performance. From there, I communicate findings and recommendations to the relevant stakeholders, which could be an agent, lead, engineer, product manager, or executive.
Seeing the inner workings of the GoFundMe product and internal tools ignited my desire to learn how to code.
I made my first website when I was 11 years old. I dabbled with HTML through high school and college, but it wasn’t until I saw the power of CSS at GoFundMe that I wanted to learn more. I started with responsive websites using Bootstrap, and then learned how to make dynamic sites using PHP and WordPress. I’m fascinated by both the front end design and backend functionality of websites. Please check out my projects to see some of my work.
When I’m not coding, I enjoy spending time with my wife and corgi, cooking delicious vegetarian meals, running, and making music.